The Vernon Jubilee Hospital Physician Society is looking to hit the reset button on burnout.
With staffing pressures and a pandemic, impatience, rudeness and high expectations can collide, fuelling burnout among hospital and medical staff.
In partnership with the special services committee of Doctors of BC, the physicians society is hosting the Reset 2022 conference in Kelowna on Oct. 21.
The conference is for physicians, healthcare professionals and leaders, and will be held at the Four Points by Sheraton hotel.
Speakers will address the causes of burnout and what can be done to affect change within the healthcare sector.
Dr. Jillian Horton, author of the national bestseller We are All Perfectly Fine: A memoir of Love, Medicine and Healing and a regular contributor to the LA Times, Globe and Mail, Maclean’s and the Toronto Star, will discuss burnout and mechanisms for engagement and cultural change.
Joining the conference virtually from Scotland, Dr. Chris Turner of Civility Saves Lives will address the affect of incivility on team performance and patient care.
Research shows that when someone experiences rudeness or incivility there is a 61% reduction in cognitive ability, resulting in an increase in diagnostic and procedural errors.
“When we condone rudeness in our teams, we accept poorer outcomes for our patients,” Turner says.
Faith Wood, principal of Vernon’s Inspiring Minds Consulting, believes impatience, brusqueness and polarizing opinions have become epidemic.
Wood’s workshop will provide strategies for respectfully communicating expectations as well as tactics to avoid shutting up, breaking up or blowing up when confronted with impoliteness, unprofessionalism and disrespect.
Those working in health care can find it difficult to buoy themselves up in the face of long hours, staffing shortages, increased workload, change and uncertainty, says Kelowna’s Beth Hanishewski, owner of Mindset Coaching and The Alive Revolution.
Hanishewski will lead participants through an assessment and resiliency toolkit so healthcare workers can face daily challenges with confidence and courage.