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Summerland problem care home needs continued oversight, says Interior Health

Care home needs oversight

A private Summerland seniors home with a history of complaints will be under Interior Health's stewardship for at least another six months.

Summerland Seniors Village was determined not to meet legislated standards of care in early 2020, prompting IH to step in with an appointed administrator.

The 112 long-term bed facility was a source of many complaints including concerns over inadequate meals and seniors left without hygiene care for hours on end.

The administrator appointed in 2020 was only appointed for six months. But one year later, Vanda Urban is on her second extension in the position.

IH's board reached the decision based on recommendation from medical health officer Dr. Sue Pollock.

"We are committed to providing the best possible care to the people who live in long-term care throughout the entire Interior Health region,” said Dr. Doug Cochrane, Interior Health board chair.

“At Summerland Seniors Village our administrator continues to make progress, but there is still work to do to meet the required legislated care standards.”

The administrator is responsible for the operation and management of the care home and supports critical functions including:

  • Care planning and delivery;
  • Site management;
  • Staff recruitment, orientation and education;
  • Developing and implementing policies and procedures;
  • Overall compliance with the legislated standards of care.

Summerland Seniors Village is privately operated by West Coast Seniors Housing Management with a contract to publicly fund beds through Interior Health.

West Coast Seniors Housing Management operates two other long-term care facilities in Interior Health – one in Kamloops and one in Williams Lake. Interior Health says it does not have similar quality or licensing concerns with these sites at this time.

The location is one of 21 B.C. facilities owned by Retirement Concepts, a company purchased by China’s Anbang Insurance for $1B in 2017.



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