911 emergency line stopped functioning in South and Central Okanagan, but is now back online

911 service returns

UPDATE 7:57 p.m.

E-Comm is confirming that 911 calls for the Central and Southern Okanagan region are once again coming through to the emergency communications centre.

ORIGINAL 4:13 p.m.

Those experiencing an emergency in the South and Central Okanagan are unable to use 911 at this time.

In a press release from E-Comm 911, B.C.'s 911 dispatcher, the company says a “service disruption” has caused the 911 phone number to stop functioning Thursday afternoon.

Those experiencing an emergency will have to call their RCMP non-emergency number instead. In Kelowna, that number is 250-762-3300, in West Kelowna it's 250-768-2880 and in Penticton it's 250-492-4300. For a fire, rescue or medical emergency in Penticton, call 250-469-8577.

A full directory of RCMP non-emergency numbers can be found here.

E-Comm says its technicians are working with Telus to determine the cause of the disruption and they're attempting to restore service.

People in the South and Central Okanagan have been asked not to call their non-emergency lines unless they are experiencing an emergency, to keep the phone lines clear.

The disruption comes after a similar outage in the Kelowna area on April 24. E-Comm told Castanet that outage occurred during a “planned evacuation exercise.”

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