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Kelowna  

Ebus increases cleaning protocols after woman pricked by needle

Ebus ups cleaning game

Ebus BC is responding to reports that a Kelowna woman was pricked by a needle while on a bus last month.

"Safety is our top priority and we take all incidents very seriously," said Ebus operations manager Glen Desjardine

Global News reported that Dora Weninger was pricked when she adjusted her seat while travelling between Kelowna and Hope, as the bus pulled into Merritt.

Desjardine says the incident occurred on February 14 and was reported by the passenger.

"Our employees reacted appropriately, recommending the passenger seek medical attention and immediately advised management. Management has been in touch with the passenger to confirm her safety and well-being. In conversation with our customer service supervisor, the passenger expressed her satisfaction with our response and handling of this rare occurrence."

Desjardine added the company has thorough cleaning protocols between each trip which have always been part of their standard operating procedures.

"In response to Covid-19, we also designed an industry-leading Safely Clean program; establishing improved health and safety protocols which include enhanced sanitization of all visible high-use touchpoints and use of state-of-the-art electro-static sprayers to safely sanitize and disinfect all surfaces."

Desjardine says Ebus has conducted their own investigation into the incident and has made changes to their processes, "upon investigation of this extremely rare incident, we have implemented a process to ensure exhaustive inspections of all hard to reach and not immediately visible areas to remove all items and debris."

Desjardine says Ebus is continually improving its protocols as part of the company's commitment to safety.



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