With a TELUS landline service outage impacting the Loon Lake area, emergency service operator E-Comm took to social media to advise residents what to do if they need help from first responders.
In a social media post, E-Comm said in the event of a life-threatening emergency, residents should try dialling 911 in case service is restored.
If there is still no service, E-Comm said residents should head to the doctor, police detachment or fire department if they are able.
According to TELUS’ outage map, properties in the Loon Lake area — located north of Cache Creek — have been without home phone service since just before 5 p.m.
The cause of the home phone outage is under investigation, but TELUS said there is a suspected hardware issue.
“Service technicians are on-site and [an] investigation is underway. There is currently no estimated time of restoration,” the website said.
.@TELUS advising landline service currently unavailable in #LoonLake. Life-threatening emerg? Dial 911 in case service restored. No service? Head to doc/police/fire dept if able. For more info visit @TELUSsupport outage map: https://t.co/GN2hfWiuf2 #911BC— E-Comm 9-1-1 (@EComm911_info) August 17, 2022