Canada needs a good airline

I finally got my photo of the White House tonight in Washington D.C. I have been trying each trip to get close enough to get a snap and tonight I did.

I flew here from Spokane, Wash., and my colleague from Kelowna. I arrived at 9:30 p.m., on time, while he had three delayed flights and ended up flying laps around the CN Tower in Toronto on his way to Washington D.C. 

I am sure Air Canada has an answer for the curious navigation and delays, but I love that all Delta staff say to me is, “thank you for being a Medallion member and flying so much with us.”

The curious thing is that at the end of last year, I ended up with the same number of free eUpgrade certificates as I started off with at the beginning of the year. The eUpgrade certificates are Air Canada’s way of saying thank you to loyal clients.

It is about the only privilege you get aside from some fancy line up at check in, no charge luggage (to a certain extent) and access to overly crowded lounges that are no longer a privilege.

I did not end up with my eUpgrade certificates at the end of the year by design. The previous year I loved them, but I guess inflation took over and today they are worth nothing.

I tried no fewer than 10 times to use them and each time I was advised that they were not eligible for the flight I was taking or I could have the distinct frequent flyer privilege of using my free eUpgrade certificates if I paid an upgrade fee that frankly was more than the cost of a first-class ticket in the first place. 

That is precisely why I arrived in Washington D.C. on time and my colleague arrived at 1 a.m. — because Delta Airlines treats me like a loyal client, gives me upgrades on every flight, gives me better pricing and says thanks for flying with us.

Perhaps things will change and I can be loyal to a national airline, but with Canadian pricing the way it is and loyalty programs worth nothing, in fact negative nothing, I am for now happy to drive to the U.S. and fly from there.



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About the Author

Mark has been an entrepreneur for over forty years. His experience spans many commercial sectors and aspects of business. He was one of the youngest people to be appointed as a Fellow of the prestigious Institute of Sales and Marketing Management before he left the UK in 1988.

His column focuses on ways we can improve on success in our lives. Whether it is business, relationships, or health, Mark has a well-rounded perspective on how to stay focused for growth and development.

His influences come from the various travels he undertakes as an adventurer, philanthropist and keynote speaker. More information can be found on Mark at his website www.markjenningsbates.com

He is a Venture Partner with www.DutchOracle.com a global Alternative Investment company.

Mark Jennings-Bates:
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Photo credit: www.SteveAustin.ca 

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