BC expands 211 hotline to pair seniors with volunteers

Hotline to support seniors

The B.C. government is expanding its 211 hotline in an effort to pair volunteers with isolated seniors during the coronavirus pandemic. 

The line can now be called from anywhere in B.C. and will be staffed by live operators, reports CTV News.

"Connecting the people who want to help with the people who need help is going to be a key strategy in meeting the needs of seniors in the coming weeks," B.C. Seniors Advocate Isobel Mackenzie said.

The 211 operators will match volunteers with seniors who need help fetching medication, groceries or performing other tasks. 

Mackenzie said Thursday many seniors are terrified of the potentially fatal implications of catching COVID-19. Her office has been flooded with calls from seniors who need help and family members that live in other cities. 

"Seniors are especially worried about COVID-19. It is particularly serious for the elderly people and those with underlying health conditions," Mackenzie said.

with files from CTV Vancouver

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