FortisBC outage info coming

FortisBC is looking at updating its website to provide better power outage info.

Customers have complained about FortisBC's lack of outage information, especially when compared to BC Hydro. 

FortisBC often uses Twitter to inform customers of outages.

Whereas, BC Hydro uses an outage map on its website that shows the affected areas, number of customers without power, suspected cause and an estimated restoration time.

FortisBC’s website has none of these features, but simply lists a phone number customers can call.

The electrical utility, based in Kelowna, says they are now working on ways to improve their outage reporting.

“We do have a project underway at the moment as part of ways to improve our service to our customers,” said Nicole Bogdanovic, communications advisor with FortisBC. “Our customers are expecting this type of information so we are looking at tools right now to provide that.”

The company recently installed advanced meters throughout the Southern Interior that communicate wirelessly. The meters are used by many other utilities to bolster outage info. 

Bogdanovic said she could not disclose what these tools might be, as it is still early in the company's exploration process.

“We will have more details to share later in the fall,” she said.

FortisBC recently tweeted:

"Want to help us improve our website? Sessions will be in our #Burnaby #SurreyBC offices. Take our survey."

The survey describes the goal as and evaluation of the online experience for "upcoming initiatives."


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