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Classifieds Policies
The do's and don'ts

Who can place an Ad

Our classifieds service is designed for local, private advertisers only. All ads must be placed from a valid local email address that resolves to a local IP address. We do not accept retailers, merchandisers, dealers, agents, collectors or brokers in our regular Classifieds.


Classified Stores

For retailers, merchandisers, dealers, agents, brokers or collectors we offer a unique 'Store' option in our main Classifieds categories. There is a modest monthly fee associated with this service. If you are interested in such an option, please contact [email protected] for more more information and pricing.


Auto Dealers

For licensed Kelowna auto dealers we offer our Castanet Automall. Contact [email protected] for more more information and pricing.


Rentals

IMPORTANT NOTE FOR LANDLORDS:

All rental ads MUST comply with the Human Rights Code of BC and the requirements of the Rental Tenancy Act.

Links are provided below for your reference:

Castanet will remove without notice, any Rental ad that is not in compliance with the BC Rental Laws. Any fees paid will NOT be reimbursed.

Each rental unit must be posted separately in the applicable category. Ads listing multiple units in the same ad will not be accepted and will not be reimbursed.

Ad Screening and Approval Process

It may take up to 24 hours for ads to appear on site as new and modified ads are screened by a Classifieds Moderator before being posted on the site. We review ads 365 days a year including weekends and holidays.

Ads identified as unacceptable or in the wrong category will be deleted before appearing on site and a notice may be emailed to you. If you see an ad that violates our policies, please assist us by clicking the REPORT AD button associated with the ad.

Castanet reserves the right to refuse any item without cause or notice and to terminate your account.



Classifieds Support

All email sent to [email protected] will be responded to by one of our Classifieds Moderators within 24 hours. We respond to classifieds email 365 days a year including weekends and holidays.



  Prohibited Items & Services

You, as poster of an ad, take sole responsibility for ensuring that your item can be legally sold. Castanet explicitly prohibits the sale of the following items:

  • Alcohol, tobacco, e-cigarettes, vaping devices and Cannabis related products.
  • Counterfeit (knock-off) merchandise: (https://cacn.ca/report-a-fake/).
  • Drugs: illegal, prescription and non-prescription drugs, drug paraphernalia and services.
  • Explosives and fireworks.
  • Government issued gear (including body armour, military, police, postal etc.)
  • Hazardous Materials (including chemicals, explosives, fireworks, pesticides etc.)
  • Health and weight loss products that are unauthorized as determined by Health Canada. (Unauthorized health products list)
  • Medical/health devices requiring a prescription.
  • Illegal items and stolen property.
  • Monetary and Financial Exchange Dealing: Ads include monetary requests; conducting transactions where one type of money or currency is exchanged for another.
  • Multi-level marketing or pyramid schemes, job postings relating to on-line surveys or ads that send traffic to another website.
  • Offensive, obscene, pornographic material, escort agencies and/or services.
  • Pet ads not accepted: (un-altered rabbits, illegal exotic pets, wolf-hybrid dogs, ads for stud or breeding services).
  • Recalled items (Government of Canada site)
  • Referral or affiliate marketing ads
  • Ski Passes & Lessons: regardless of type or location
  • Taxidermy items, traps or animal abatement services.
  • Vehicles sold by "curbers" (unlicensed commercial auto dealers).
  • Weapons and related items (including firearms, firearm parts & accessories, ammunition, BB, airsoft & pellet guns, knives, hunting bows etc.)
  • COVID-19 items: Any ads that have inflated, unreasonable prices (ie. toilet paper, hand sanitizer etc) will be removed.

Castanet will also not approve:
  • Ads that are not clear on the material being sold or service being offered.
  • Duplicate or similar ads in one category.
  • Items or real estate properties that are reported as sold or marked as "SOLD".


Ads identified as unacceptable or in the wrong category will be deleted before appearing on site and a notice may be emailed to you. If you see an ad that violates our policies, please assist us by clicking the REPORT AD button associated with the ad.

Castanet reserves the right to refuse any item without cause or notice and to terminate your account.



Castanet Refund Policies

If your Classified ad was deleted for violating Castanet Classifieds Posting Policies (see below), or if you deleted the ad yourself, either intentionally or in error, any paid fees will not be refunded.

If you feel your ad did not receive the perceived views or response, any paid fees will not be refunded.

If you post an ad and select an extended ad duration period or select the Feature option in error, any paid fees will not be refunded.

If your item or property sells/rents, or if your Job posting is filled prior to the ad duration and/or Feature option expiring, your fees will not be refunded.

Classifieds Posting Policies:

The following activities are prohibited from Castanet:

  • - Posting an item for sale that is not located in Canada
  • - Posting an item for sale that is on our Prohibited Items & Services list
  • - Posting duplicate ads in the same category
  • - Posting ads in multiple categories that are not applicable to the item, service, job, property etc.
  • - Posting ads using multiple different email addresses
  • - Posting ads that do not comply with our Terms & Conditions
  • - Posting an ad using keywords that are not directly related to the item being sold
  • - Posting an ad that is misleading, fraudulent, or does not contain sufficient information
  • - Posting an ad that does not comply with our Who Can Place an Ad
  • - Posting ads intentionally in wrong category (ie wanted ads in regular sale categories)


      Note:

      Any ads that do not comply with the Classified Posting Policies or the Terms and Conditions of our website will be removed by our moderators. Additionally, users who violate such policies, may have their account deactivated or removed.