Metro faces ongoing worker shortage, higher overtime pay to keep grocery stores open

OT to keep stores open

Workers at Metro Inc. are putting in overtime to keep stores open as the company grapples with an ongoing labour crunch, the Montreal-based grocery and drugstore retailer said Wednesday.

"There's a lot of open positions out there and there's not enough workers to fill them," Metro president and CEO Eric La Flèche said during a call to discuss the company’s third-quarter results.

He said that there are "more open positions than we are used to" but declined to provide an exact number of vacancies across the company's warehouses and stores, which include conventional supermarkets like Metro and Metro Plus, discount grocery chains Super C in Quebec and Food Basics in Ontario as well as drugstores Jean Coutu and Brunet.

"Labour shortages are causing pressures ... because that increases overtime to supply our stores," La Flèche said. "We have higher overtime percentages than we're used to."

His comments came as the grocery retailer reported a third-quarter profit of $275 million, up from $252.4 million a year earlier, as sales gained 2.5 per cent.

The profit amounted to $1.14 per diluted share for the period ended July 2, up from $1.03 cents per diluted share a year earlier.

Sales totalled $5.87 billion, up from $5.72 billion, as food same-store sales gained 1.1 per cent and pharmacy same-store sales rose 7.2 per cent.

On an adjusted basis, Metro said it earned $1.18 cents per diluted share for the quarter, up from $1.06 per diluted share a year earlier.

The grocer warned that ongoing inflationary pressures and labour shortages could begin to weigh on margins.

"If this high inflationary, high price environment continues it will continue to put pressure on margin," Metro chief financial officer François Thibault said.

For now, strong margins in the company's pharmacy division made up for a decline in food gross margin, he said.

"We had very strong front-store sales in our pharmacy business at Jean Coutu and Brunet in the quarter," La Flèche said. "Over-the-counter cough and cold products are flying."

Metro also said it expects same-store food sales to grow at a higher rate than in recent quarters and for growth in prescriptions on the pharmacy side of the business to moderate.

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