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Air travel rules 'inhumane'

A new report states that proposed rules around air passenger rights are "inhumane" and will deprive travellers of proper compensation.

Advocacy group Air Passenger Rights says would-be regulations that allow airlines to keep passengers on the tarmac for up to three hours and 45 minutes are "unacceptable" and grant more than twice the time permitted under European Union legislation.

The rules would impose no obligation on airlines to pay customers for delays or cancellations if they were caused by mechanical problems discovered in a pre-flight check, rather than during scheduled maintenance.

Group founder Gabor Lukacs also argues the criteria for monetary compensation can be virtually impossible to meet, in some cases requiring passengers to present evidence that is in the airlines’ control.

The report, which cites more than 8,000 emails protesting the proposed rules, comes on the final day of consultations on air passenger protection regulations under the Canadian Transportation Act, which passed last May.

The Canadian Transportation Agency and an airline lobby group did not respond immediately to requests for comment.



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