56811
55957

Canada  

Telecom changes coming?

UPDATE 12:45 p.m.

The sales practices of Canada's largest telecommunications companies — a long-time sore spot for many consumers — will be the subject of a public inquiry ordered by the federal government on Thursday.

"Like many Canadians, we are concerned by allegations of clearly inappropriate sales practices by telecom carriers," Navdeep Bains, the minister responsible for telecommunications, said in a statement.

"We have listened to Canadians about this issue, and we are taking action."

Bains said he has directed the Canadian Radio-television and Telecommunications Commission to conduct the investigation, including a public inquiry, and report on the sales practices used in the industry.

His statement didn't point a finger at particular industry players or specify which practices have been inappropriate.

John Lawford, executive director of the Public Interest Advocacy Centre in Ottawa, said he's happy that the minister had asked for a public inquiry that will take a wide look at long-standing practices that are widespread.

"I think consumers are going to see some real changes. Because it's going to be hard to write a report that doesn't have at least some recommendations to change the way things go."

"I hope the major telecoms are going to feel a little bit more fair when they sell stuff," Lawford said from Ottawa.

He said one the biggest sore points has been promotional discount prices that don't last for the term of the entire service contract and add-on fees that aren't well disclosed.

"So the consumers feel they have been promised one price and had to pay another," Lawford said.

CRTC chairman Ian Scott had previously declined calls for a public inquiry lodged earlier this year by PIAC and OpenMedia, two consumer advocacy groups that often do battle with Canada's major carriers such as BCE's Bell, Rogers Communications, Telus and Quebecor's Videotron.

OpenMedia's Katy Anderson said in an email that it's unfortunate that the CRTC "needed guidance from the government" but added she was encouraged that Bains had ordered an investigation.

"Hopefully this sends a strong signal to the CRTC to keep the interests of Canadians front of mind in all their decisions," Anderson said.


UPDATE 11:05 a.m.

The federal government has ordered a regulatory investigation in the sales practices of Canada's largest telecommunications companies.

The minister for telecommunications, Navdeep Bains, says he wants a public inquiry that will hear from Canadians.

Bains is directing the Canadian Radio-telecommunications Commission to conduct the investigation.

CRTC chairman Ian Scott had previously declined calls for such an inquiry lodged earlier this year by two consumer advocacy groups.


ORIGINAL 10:42 a.m.

The federal government has ordered an investigation into sales practices by Canada's largest telecommunications companies.

More coming...



More Canada News

Canada
57057
Parliament Hill
Parliament Hill Webcam
56309
Recent Trending
57185
Okanagan Oldies
54188
Castanet Proud Member of RTNDA Canada
52575



54237
56350