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Turner VW joins the club

Kelowna's Turner Volkswagen has joined an exclusive club, after being recognized as one of the best Volkswagen dealerships in the country.

The dealership was recently named to the 2017 Wolfsburg Crest Club, an honour that was only given to 12 VW dealerships in Canada this year.

“Obviously, we were absolutely thrilled about it. It’s a very prestigious award,” said Aaron Fanslau, the general manager.

When a Volkswagen dealership makes it into the Wolfsburg Crest Club, it’s because they’ve met Volkswagen’s highest standards in service and sales.

The dealership must meet “exemplary benchmarks” in customer satisfaction, vehicle sales, parts sales and service excellence.

“Everybody from the general manager through to every single position in the dealership really has to achieve at a high level to win this award,” Fanslau explained.

“I think it’s a culture. We’re a family owned and operated store (and) everyone really had to be bought into what we’re doing,” he said.

“You’re going to make mistakes – we make mistakes – but when that happens, first of all, if there’s a customer involved, you make it right, and second of all, it’s about learning from it.”

“You have to have good processes in place, but primarily it’s about caring for the customer,” he said.



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