No, you’re not crazy. There really are voices in your head. Voices that keep you from doing what you need to do during your customer care calls. It can be the voice of your teachers, your parents, your piano teacher, or your hockey coach. Voices which have now become your own voice, collectively known as negative self talk.
‘Don’t ask so many questions. You’re making a pest of yourself. Hurry up and fix this before they get upset with you. You’re doing it wrong. You’re making it more complicated for them! You don’t know what you’re talking about.’ And the list goes on and on. While these voices may have been appropriate at some point (and I emphasize, may have), they are no longer appropriate. And you don’t have to listen to them. Tell them to be quiet.
Make a list of all the people on your customer care call who are not helping you – your parents, your teachers, spouses, friends (so called), colleagues – anyone whose voice you hear that doesn’t support your efforts to help people. Stick the names in an envelope, seal it, and tuck it away in the back of a drawer. Better yet, if you can handle the symbolism, stick the envelope in a paper shredder. Don’t allow any voices that aren’t there to encourage you to do what you have to do.
Copyright 2014 Sandler Training and Insight Sales Consulting Inc. All rights reserved.
John Glennon is the owner of Insight Sales Consulting Inc, the authorized Sandler Training Licensee for the Interior of British Columbia. He can be reached at [email protected] or toll free at 1-866-645-2047
This article is written by or on behalf of an outsourced columnist and does not necessarily reflect the views of Castanet.