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Sales-Meeting-Minute

Be quiet already!

No, you’re not crazy. There really are voices in your head. Voices that keep you from doing what you need to do during your customer care calls. It can be the voice of your teachers, your parents, your piano teacher, or your hockey coach. Voices which have now become your own voice, collectively known as negative self talk.

‘Don’t ask so many questions. You’re making a pest of yourself. Hurry up and fix this before they get upset with you. You’re doing it wrong. You’re making it more complicated for them! You don’t know what you’re talking about.’ And the list goes on and on. While these voices may have been appropriate at some point (and I emphasize, may have), they are no longer appropriate. And you don’t have to listen to them. Tell them to be quiet.

Make a list of all the people on your customer care call who are not helping you – your parents, your teachers, spouses, friends (so called), colleagues – anyone whose voice you hear that doesn’t support your efforts to help people. Stick the names in an envelope, seal it, and tuck it away in the back of a drawer. Better yet, if you can handle the symbolism, stick the envelope in a paper shredder. Don’t allow any voices that aren’t there to encourage you to do what you have to do.

 

Copyright 2014 Sandler Training and Insight Sales Consulting Inc. All rights reserved.

John Glennon is the owner of Insight Sales Consulting Inc, the authorized Sandler Training Licensee for the Interior of British Columbia. He can be reached at [email protected] or toll free at 1-866-645-2047

This article is written by or on behalf of an outsourced columnist and does not necessarily reflect the views of Castanet.



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About the Author

John Glennon is an authorized licensee of Sandler TrainingSM in the Interior of British Columbia.

John is an accomplished sales person and manager with over 17 years sales and sales management experience. Beginning in sales in 1990 as a sales representative, he progressed to territory manager, sales manager, division manager and national sales and marketing manager roles throughout his career.

In 1997, John became a student of the Sandler Selling System. This introduction changed his sales career and over time propelled John and his career to new heights.

Successful in accelerating growth through strategic leadership, John knows firsthand the value of a sales training approach that follows a learning philosophy of ongoing reinforcement. He is experienced in driving the behaviours, attitudes and techniques required of an effective sales team.

Sandler Training is offered on a regular basis from their Kelowna, BC training center and through innovative distance learning programs to the rest of the BC Interior.

www.glennon.sandler.com




[email protected]
1-866-645-2047



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The views expressed are strictly those of the author and not necessarily those of Castanet. Castanet does not warrant the contents.

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