So this year I misplaced my Property Tax Notice.
I phoned the West Kelowna Office, (all I needed was my Roll Number) but they would not help me over the phone. I had to head on down to the office and stand in line to get a reprint, so I could go back home and pay online. Not a problem really, my fault for losing it. I'm not writing in to complain about that, it's what I saw when I got there that really bothers me.
An hour long line-up, in the hot sun, on cement, and 90% of the people in line were seniors who weren't comfortable with the online HOG application.
I was horrified, how disrespectful! Nowhere to sit, no shade, no attempt to have more of the line-up inside, no "clearly marked" drop box outside, no signage whatsoever to help anyone. Just stand there. It's only a matter of time before someone faints.
The only business that gets away with treating its clients like this is government. Shameful.
Valerie Wiebe