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Letters  

Property taxes

So this year I misplaced my Property Tax Notice. 

I phoned the West Kelowna Office, (all I needed was my Roll Number) but they would not help me over the phone. I had to head on down to the office and stand in line to get a reprint, so I could go back home and pay online. Not a problem really, my fault for losing it. I'm not writing in to complain about that, it's what I saw when I got there that really bothers me.

An hour long line-up, in the hot sun, on cement, and 90% of the people in line were seniors who weren't comfortable with the online HOG application.
I was horrified, how disrespectful! Nowhere to sit, no shade, no attempt to have more of the line-up inside, no "clearly marked" drop box outside, no signage whatsoever to help anyone.  Just stand there.  It's only a matter of time before someone faints.

The only business that gets away with treating its clients like this is government. Shameful.

Valerie Wiebe



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