I wonder if any other Castanet readers have noticed a recent trend regarding billing for services?
My cable provider is now billing me on the same date that my current bill is due and even if I pay that current bill - two weekdays in advance, as suggested by their agent, it goes unrecognized and my bill is gigantic.
As if it's not enormous enough to begin with. To add insult to injury, I have late charges. When I called about this practice I was informed that, due to customer feedback, they were billing about two weeks earlier as customers have indicated that the current one month to save up is not enough time. They would, however, remove the late charges on my bill because it was not actually paid late. Huh? Did I miss something?
Then, I got an email from my telephone service provider indicating that they would be beating my account about two weeks earlier in the month from now on. Why take my money sooner? You guessed it! Customer feedback indicating that the current time allotted from billing date to due date was insufficient time to gather said funds. Feedback? Right.
Are they kidding me? I didn't get the survey I guess. Sounds like a crock of you know what to me. Soon, everyone will be taking our money earlier, apparently for the good of the people who need more time to pay the bills.
Okay, so let's see if I've got this straight. Customers indicate they need more time to pay so take their money sooner. Got it. Pretzel Logic.