It hasn't been the smoothest of openings at the new entrance to the Glenmore landfill.
The new landfill entrance off John Hindle Drive opened Monday and complaints to both Castanet and the City, cited long lineups and poor staffing levels.
Solid waste supervisor, Ken Muller, admitted things have not gone as smoothly as he would have liked them to.
"We have some staffing issues that we will certainly have to address and we are going to be addressing it," says Muller.
"We're dealing with HR with some term placements so we can fill the positions on the ground so we have more people to assist with the lineups. There are different ways to deal with them."
The old entrance off Glenmore Road had just two scales, one in and one out.
The new entrance has four scales (two in and two out), however, Muller says only one of those scales was in operation early in the week.
While the lineups were up to 40 minutes long at times Muller does say that wouldn't have changed at the old entrance.
"The difference is this entrance is so much safer than having traffic line up on Glenmore," says Muller.
"I rest easier and I breathe easier and now we have to focus on getting our service levels up to where they need to be and that's something we're committed to doing."
Muller admits they were aware of the staffing shortage and could have delayed the opening of the new entrance, but adds getting the traffic off Glenmore Road was the number one priority.
He says it's a big improvement over what they had and promises things will get smoother as the weeks progress.
"What I have to say is give us a little while to get our feet under us in our new location.
Everything out here is new at this end of the site. We're adjusting to it. I do apologize to those people who were inconvenienced and the only assurance I can give them is we're working on it and it's going to get nothing, but better."