Union: Fortis, socially unacceptable
Oct 11, 2013 / 11:40 am
The questions surrounding corporate policy and the dangers of social media were raised yesterday when Mark Warren, the director of customer service at FortisBC, posted a comment on the Support IBEW 213 Facebook page.
The post, which has since been deleted, apparently came from Warren’s personal Facebook account and was screen captured by site administrator Scott Ross, who says he was stunned.
“It just seems so wrong to me,” says Ross, that a high level employee of the company, locking out his union, would comment on social media without identifying their allegiances.
“This is a union page, just for the worker’s that have been locked out. It’s open to the public, but to have the guy who is the voice of the whole company and in charge of the whole communications, to come on there during on ongoing labour dispute?”
According to Warren’s LinkedIn profile, he is responsible for advanced metering infrastructure project ("smart" meters), demand-side management programs and all electricity customer service functions, and is not directly involved with communications.
Castanet was unable to reach Warren, but the company’s director of communications says they are aware of the situation.
Joyce Wagenaar says she has spoken with Warren, who says he “inadvertently” posted to the unions Facebook page.
“A friend had forwarded him an item and he had responded to that, thinking he was responding only to his friend and offered another perspective,” she says.
“When he realized it was actually posted to the site, he certainly deleted it. Given where we are with the labour disruption, he informed the company of these actions.”
The comment in question counters a photo posted to the page depicting rising numbers associated with FortisBC rates, profits and salary since 2006.
No word on whether this incident will change the way FortisBC employees use social media.
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