Wireless code of conduct

Recently one of our local newspapers in Okanagan-Coquihalla asked an online survey question to readers - the question was a simple one: “Do you support the CRTC’s wireless code of conduct?”. What got my attention was that nearly 70% of those who took part in the survey felt the code of conduct was either confusing or that they lacked enough information to form an accurate opinion. It is always concerning when such a large percentage of citizens indicate they lack sufficient information on a subject.

In this case information has been publicly available since the code of conduct was announced in June of last year, however many may have tuned it out because while the announcement was made in June, the actual policy did not take effect until December 2nd of 2013. Another reason may be that the wireless code of conduct will be implemented differently dependent upon individual circumstances:

For any new wireless contract signed on December 2 of 2013 (or more recently) you are already covered under the new wireless code of conduct.

What if your contract is dated previous to December 2nd of 2013?

If your pre-existing contract is renewed, extended or has had the key terms amended after December 2, 2013 the wireless code of conduct will also apply to your contract.

What if your contract was signed prior to December 2nd of 2013 and you have no need to renew, extend or otherwise change the terms of your contract?

As of June 3rd of 2015 the wireless code of conduct will apply to all wireless contracts regardless of when they were signed.

What are the benefits of the wireless code of conduct?

Here is a brief summary of the conditions the Code of Conduct places on wireless providers to your benefit as customers:  the ability to cancel your contract at no cost after a maximum of two years; the ability to cancel your contract and return your phone at no cost, within 15 days (and specific usage limits); if you are unhappy with the service, to be able to have your phone unlocked after 90 days, or immediately if you paid in full for your phone. Also included is the option to have your service suspended at no cost if your phone is lost or stolen, to receive a notification when you are roaming in a different country, disclosing what the rates are for voice services, text messages, and data usage, to limit your data overage charges to $50 a month and your data roaming charges to $100 a month and to charge no extras for a service described as “unlimited”. You may also refuse a change to the key terms and conditions of your contract, including the services in your contract, the price for those services, and the duration of your contract. The above changes in some cases apply differently to pre-paid wireless services.

If you have further questions or comments on the wireless code of conduct please do not hesitate to contact me directly.

Next week I will be back in Ottawa as the House of Common is back in session, with the exception of the odd brief break the House will sit from now until late June. As always if you have a question or a concern I am always happy to hear from you. I can be reached via email at [email protected] or toll-free 1-800-665-8711.

This article is written by or on behalf of an outsourced columnist and does not necessarily reflect the views of Castanet.