Problem solved

This week you’ll find solutions to three common problems. Fix the “clicking on a link doesn’t open my browser any more” issue; send mail to Undisclosed Recipients; change the default Skype language back to English.


How come clicking on a link in email does not open a browser anymore?

At least once a week I hear from someone that clicking on a link in email doesn’t open up a web page. Sometimes this is a symptom of an infected computer, but most often this happens when you uninstall a browser and set a different browser as default. It’s easy to fix.

If you want those links to open in Internet Explorer again:

  • Close all browsers
  • Close your email program
  • Click on Start
  • Click on Default Programs
  • Click on Set your default programs
  • Click on Internet Explorer on the left side
  • Click on Set this program as default on the right side
  • OK your way out

Next time you click on a link in your email, the page should open in Internet Explorer.

Another way to fix this problem is from within Internet Explorer:

  • Close your email program
  • Open Internet Explorer
  • Click on Tools (If you don’t see Tools, click on the gear icon at the top right)
  • Click on Internet Options
  • Click on Programs
  • In the top section, click on Make default and Tell me if Internet Explorer is not the default web browser
  • OK your way out

If you do that before you uninstall another browser, you’ll likely avoid the “broken link” problem in the first place.

How do I send email to “Undisclosed Recipients”?

To conceal the email addresses of the people you're sending mail to, use the Bcc field. If you leave the To field blank and only enter email addresses in the bcc field, the term Undisclosed Recipients will automatically appear in the To field when you send the email. Don’t type it in; just let your email program put it there for you.

If you don’t see the bcc field:

  • In Windows Live Mail, open a new Email message and click on “Show cc and bcc”
  • In Outlook Express and Windows Mail, start composing a new message, click on “View” and then on “All headers”
  • In Outlook, see this article for instructions for the version you’re using: http://www.msoutlook.info/question/121.
  • In Gmail, compose a new message and click on “add bcc”
  • In Hotmail, compose a new message and click on “Show CC and Bcc”


What the heck? My Skype is in Russian!

More than once I’ve had a call from a customer whose Skype was in another language. The first time this happened, it was not a language either of us recognized, so how could we get back to English without convening a meeting of the UN Security Council?

Checking my own Skype, I found that the fifth item from the left on the menu bar is called Tools. Clicking on that opens a menu with six choices, and the second one is Change Language. I went back to my customer’s computer, clicked on the corresponding items there, and changed the language from Bulgarian to English. That solved the problem.


Do you need help with your computer? I'm here to help you and your home or business computer get along!


Cate Eales runs Computer Care Kelowna (http://computercarekelowna.com/) a mobile service helping home users and businesses get along with their computers. To arrange an appointment phone her at 250-764-7043. Cate also welcomes your comments and suggestions. Send email to [email protected].

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About the Author

The Technology Shaman, Cate Eales, has been helping people make online computing safe, accessible, and fun for over 30 years.

Cate lives in Kelowna with her husband, Eric. She owns and operates Computer Care Kelowna, a mobile computer business providing on-site service for home and small business customers.

Cate is here to help you and your home or business computer get along.

E-mail Cate at [email protected] with comments, suggestions, or questions.

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The views expressed are strictly those of the author and not necessarily those of Castanet. Castanet does not warrant the contents.

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