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Getting Along With Your Computer


I can sometimes correct a problem with Windows by changing a setting. Turning it off and turning it back on again takes care of some issues. But every so often, something in Windows just breaks and an actual fix is required. Here are two that might come in handy for you.


Fix iTunes won’t open/MSVCR80.dll is missing

I usually advocate applying updates to the programs that you use on your computer. Those updates are issued to improve security and improve the performance of the program. But every so often an update breaks something, and this is what recently happened with iTunes.

iTunes (http://en.wikipedia.org/wiki/ITunes_version_history#iTunes_11.x) is the program from Apple that manages Apple purchased content, plays music and videos, and effects synchronization of that content with Apple devices such as iPods, iPads, and iPhones.

Updating to version 11.1.4 was no problem for most Windows users, however on some computers iTunes would not open after the upgrade. It might or might not throw an error message your way, and the error message might or might not be helpful. Some of the most common:

  • "The program can't start because MSVCR80.dll is missing from your computer"

  • "iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows Error 126)”

  • "Runtime Error: R6034 - An application has made an attempt to load the C runtime library incorrectly"

  • "Entry point not found: videoTracks@QTMovie@@QBE?AV?$Vector@V?$RefPtr@VQTTrack@@@***@@$0A@VCrashOnOverf low@@***@@XZ could not be located in the dynamic link library C:\Program Files(x86)\Common Files\Apple\Apple Application Support\WebKit.dll”

Watch your step on that last one, it’s a doozy.

This problem is fixable, but the fix is more time-consuming than simply uninstalling and reinstalling iTunes. You need to do a COMPLETE uninstall, including killing of other directories, and you need to do things in the proper order. Then, you need to reinstall iTunes, but with a twist. Here is a knowledge base article from Apple that describes the process: http://support.apple.com/kb/ts5376.

Faithful reader “Ron” shared an important tip:

Very easy to follow instructions that seems to have fixed the problem. The only difference was that Apple mobile devices didn't want to uninstall so I clicked repair and uninstalled the balance of the programs in the order as stated et voila !!

Thanks for the info!

Fix the Windows Live Photo Gallery won’t open problem

Windows Live Photo Gallery is a program that lets you view and edit pictures. Generally it works so well that you might not even realize you’re using it. But once in awhile something goes haywire when you try to view or import photos Windows Live Photo Gallery in Windows 8. You might get an error message with the code 0x8007000b, or an error message like this:

"Documents.library-ms" is no longer working. This library can be safely deleted from your computer. Folders that have been included will not be affected.

That message is more informative, and it tells you how to fix the problem. Libraries are just a way of viewing the contents of certain folders. You can delete a library and the contents will remain. In this case:

  • Open Windows Explorer (not Internet Explorer --- that’s something else)
  • Right-click on the Pictures library
  • Click on Delete
  • Click on Yes
  • In the navigation pane on the left side, right-click on Libraries
  • Click on Restore Default Libraries

That will rebuild your Pictures library, and that should fix the problem with Windows Live Photo Gallery.

What have you fixed lately? Send an email to [email protected] to share your triumphs, and we’ll share them with everyone.


Do you need help with your computer? I'm here to help you and your home or business computer get along!


Cate Eales runs Computer Care Kelowna (http://computercarekelowna.com/) a mobile service helping home users and businesses get along with their computers. To arrange an appointment phone her at 250-764-7043. Cate also welcomes your comments and suggestions. Send email to [email protected].

You can read previous columns here: http://rlis.com/column.htm . If you'd like to subscribe to this column by email, please visit this link: http://www.feedblitz.com/f/f.fbz?Sub=20618 . It's easy, and free. If you'd prefer the RSS Feed, click here: http://rlis.com/rlis.xml.

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About the author...

Cate Eales has been helping people make online computing safe, accessible and fun for over 20 years. She lives in Kelowna with her husband, Eric, and her dog, Sandy. Cate is a partner in Computer Care Kelowna, helping individuals and small businesses with virus, spyware and malware eradication; personal computer training and management; digital image management; music transfer; and website design, hosting and management.

E-mail Cate at [email protected] with your comments, suggestions, or questions. To browse the column archives, visit the Real Life Internet Solutions website at www.rlis.com.


The views expressed are strictly those of the author and not necessarily those of Castanet. Castanet presents its columns "as is" and does not warrant the contents.

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