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Getting Along With Your Computer

Quick tips

Oct 20, 2014 / 5:00 am

Is that file safe? Why does your mouse have two buttons? Where is the “No to all” button? Check a file or a website with VirusTotal When you visit the VirusTotal website (https://www.virustotal.com/en/) you’ll see a very clear explanation of the site’s...

8 + 1 = 10

Oct 13, 2014 / 5:00 am

Microsoft previewed the new version of Windows last week. You know, the version that comes after Windows 8. Guess what they’re calling it. Go ahead, guess. I’ll wait. Nope. The new version of Windows is Windows 10. Wait. What? This means that instead of having a new,...

Recently answered questions

Oct 6, 2014 / 5:00 am

An easy way to safely remove your USB devices, even iPods. Something weird is going on with Windows Live Mail 2012. Remove your iDevice carefully If you have an iPhone, iPad, or iPod connected to your computer, you don’t want to just yank that thing out while it’s...

Quick fixes

Sep 29, 2014 / 5:00 am

Three fixes for common problems, including ones you might not know you have! Get YouTube videos to quit buffering, save your Office stuff where you want it, and clean up your email. Fix choppy video If you notice that video (for example on YouTube) is choppy or constantly...

Burning questions

Sep 22, 2014 / 5:00 am

No, we’re not talking about CDs. This week’s column answers questions that readers and customers have been asking recently. Learn how to download Facebook photos, and get rid of the U2 album from iTunes if you still haven’t found what you’re looking for. Also, for goodness...

Setting up your new computer

Sep 15, 2014 / 5:00 am

Are you setting up a new computer? I do that all the time, so I have a routine for setting up the new machine and transferring files from the old. If you decide to do this yourself, these tips should keep you from reaching for the Aleve. Better still, these same tips will save time --- and...

Staying safe & secure in the cloud

Sep 8, 2014 / 5:00 am

“The Cloud” is a part of our lives now. You might already be using The Cloud and not even know it. This week, find out more about The Cloud and how you can keep your data safe. What is “The Cloud” and why should I care? The Cloud is a network of computers where...


Loose ends

Sep 1, 2014 / 5:00 am

The theme of this week’s column is: Things that didn’t fit any other theme recently. One more way of recovering a “missing” document, cool Google tricks, and an awesome website. An even better way to find that “missing” document Last week...

How to recover from self-inflicted problems

Aug 25, 2014 / 5:00 am

When Windows asks me if I'm sure, I'm usually sure. Unfortunately, sometimes I am also wrong. Here's how you can recover in case you ever make a couple of the same silly mistakes I made recently. Where did that file go? Last week I finished writing my column (I use Microsoft...

Quick tips

Aug 18, 2014 / 5:00 am

Three simple fixes for three kind of obscure problems. Just a minute… Here’s a weird problem: After about a minute of inactivity, a computer would jump out of Windows 7 and back to the logon screen. And by inactivity I mean the customer could be sitting there watching a...

Reader feedback

Aug 11, 2014 / 5:00 am

Thank you to everyone who writes with things to ask or tell. Here is a sampling of recent reader feedback. Please keep it coming! iTunes scam feedback Last week’s column about the current iTunes scam (http://rlis.com/columns/column467.htm) generated plenty of comments. Many of you...

Go phish

Aug 4, 2014 / 5:00 am

Tricksters are getting trickier. Here’s how to stay safe. The latest iTunes phishing scam is convincing This one nearly got me. An email arrived “confirming” my latest iTunes purchase and providing a link for me to click on if there were any problems. Well heck...

Up or down?

Jul 28, 2014 / 5:00 am

Have you ever wondered if a website is available for everyone except you? I’ll show you how to find out. And if you’ve ever encountered the weird “Your PC is offline” error in Windows 8, you’ll want to see how to get past that. Read on. “Is Facebook down,...

Beat the heat

Jul 21, 2014 / 5:00 am

People who know me well suspect that I am at least one third lizard --- I love the heat. But hot weather does have its downside, and that’s why you need to protect your computer and other electronics from power surges and spikes. Bonus: If you’re so hot you need to think about something...

CAPTCHAs and new tabs

Jul 14, 2014 / 5:00 am

Do you hate guessing what those weird-looking letters say when you fill out a form online? I’ll tell you how to make it (a little) less painful. Also, what’s up with the Firefox New Tab Page? Completely Automated Public Turing Test To Tell Computers and Humans Apart When you...

Google is not a browser

Jul 7, 2014 / 5:00 am

Many people are confused about browsers and search engines. They are not the same thing. A car and a map aren’t the same thing, either. Your browser is like a car, transporting you to your destination. A search engine is the map you need to find your way. Browsers A browser is a...

Your questions answered

Jun 30, 2014 / 5:00 am

Just when I think I’ve seen every possible computer question, someone has a new one. Awesome! Keep them coming. This week’s crop: Quarantine’s purpose, easier Drag + Drop, and iTunes “deauthorization” instructions. What does Quarantine do, anyway? People...

On the move

Jun 23, 2014 / 5:00 am

In the last month I’ve helped several customers move their computers from an old house to a new one. When it comes to moving your computer and the associated equipment, taking care of a few simple things can make your life in your new place a little easier. Get organized Start by...

Missing apps & unreadable documents

Jun 16, 2014 / 5:00 am

Classic Shell vs. Windows 8.1.1. Docx vs. Doc. This week’s column is all about conflict resolution! Windows 8.1 Missing Apps A customer had an interesting problem the other day. I’d set up a Windows 8.1 computer for him and transferred his files from the XP machine he was...

Take control

Jun 9, 2014 / 5:00 am

Get a handle on that roaming taskbar, and stop searching when you already know the answer! Dock the taskbar where you want it The taskbar is the strip (usually) at the bottom of your screen. In versions of Windows prior to Windows 8, the Start button is on the left, the clock and...
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About the author...

Cate Eales has been helping people make online computing safe, accessible and fun for over 20 years. She lives in Kelowna with her husband, Eric, and her dog, Sandy. Cate is a partner in Computer Care Kelowna, helping individuals and small businesses with virus, spyware and malware eradication; personal computer training and management; digital image management; music transfer; and website design, hosting and management.

E-mail Cate at [email protected] with your comments, suggestions, or questions. To browse the column archives, visit the Real Life Internet Solutions website at www.rlis.com.




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The views expressed are strictly those of the author and not necessarily those of Castanet. Castanet presents its columns "as is" and does not warrant the contents.




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