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Getting Along With Your Computer

Facebook Privacy

Nov 24, 2014 / 5:00 am

Facebook simplified their Privacy Policy, making it easier to control what you share and what you see. Also, a little more on the Firefox Forget Button. Facebook Privacy is a lot easier to control now Here’s the thing about Facebook: YOU control what others see about you. And to...

New Firefox features

Nov 17, 2014 / 5:00 am

Ten years ago, Mozilla launched the Firefox browser. Last week, they rolled out version 33.1 with some interesting new features. What is a browser? A browser is a program on your computer (or tablet or smartphone) that allows us to visit websites. You’ve been using a browser all...

Internet Explorer fixes

Nov 10, 2014 / 5:00 am

Internet Explorer can be frustrating to work with. We have to keep it up to date, but every tweak from Microsoft seems to cause pain to a subset of users. Here’s how to fix a couple of the recent “improvements". Fix the “YouTube Turns Green” problem A...

Odds & ends

Nov 3, 2014 / 5:00 am

Free cloud storage, a correction to last week’s newsletter, and a couple of tips. Enjoy this week’s scattered thoughts! Holy smokes! Microsoft OneDrive offers unlimited storage! Microsoft announced that Office 365 subscribers will have unlimited storage on OneDrive....

Should I allow it?

Oct 27, 2014 / 5:00 am

Keeping critical programs up to date is an important element of safe computing. I get phone calls and emails from customers who need to know whether to allow something to update. That’s actually the good news. The not-so-good news is when I find someone’s computer with risky non-updated...

Quick tips

Oct 20, 2014 / 5:00 am

Is that file safe? Why does your mouse have two buttons? Where is the “No to all” button? Check a file or a website with VirusTotal When you visit the VirusTotal website ( you’ll see a very clear explanation of the site’s...

8 + 1 = 10

Oct 13, 2014 / 5:00 am

Microsoft previewed the new version of Windows last week. You know, the version that comes after Windows 8. Guess what they’re calling it. Go ahead, guess. I’ll wait. Nope. The new version of Windows is Windows 10. Wait. What? This means that instead of having a new,...

Recently answered questions

Oct 6, 2014 / 5:00 am

An easy way to safely remove your USB devices, even iPods. Something weird is going on with Windows Live Mail 2012. Remove your iDevice carefully If you have an iPhone, iPad, or iPod connected to your computer, you don’t want to just yank that thing out while it’s...

Quick fixes

Sep 29, 2014 / 5:00 am

Three fixes for common problems, including ones you might not know you have! Get YouTube videos to quit buffering, save your Office stuff where you want it, and clean up your email. Fix choppy video If you notice that video (for example on YouTube) is choppy or constantly...

Burning questions

Sep 22, 2014 / 5:00 am

No, we’re not talking about CDs. This week’s column answers questions that readers and customers have been asking recently. Learn how to download Facebook photos, and get rid of the U2 album from iTunes if you still haven’t found what you’re looking for. Also, for goodness...

Setting up your new computer

Sep 15, 2014 / 5:00 am

Are you setting up a new computer? I do that all the time, so I have a routine for setting up the new machine and transferring files from the old. If you decide to do this yourself, these tips should keep you from reaching for the Aleve. Better still, these same tips will save time --- and...

Staying safe & secure in the cloud

Sep 8, 2014 / 5:00 am

“The Cloud” is a part of our lives now. You might already be using The Cloud and not even know it. This week, find out more about The Cloud and how you can keep your data safe. What is “The Cloud” and why should I care? The Cloud is a network of computers where...

Loose ends

Sep 1, 2014 / 5:00 am

The theme of this week’s column is: Things that didn’t fit any other theme recently. One more way of recovering a “missing” document, cool Google tricks, and an awesome website. An even better way to find that “missing” document Last week...

How to recover from self-inflicted problems

Aug 25, 2014 / 5:00 am

When Windows asks me if I'm sure, I'm usually sure. Unfortunately, sometimes I am also wrong. Here's how you can recover in case you ever make a couple of the same silly mistakes I made recently. Where did that file go? Last week I finished writing my column (I use Microsoft...

Quick tips

Aug 18, 2014 / 5:00 am

Three simple fixes for three kind of obscure problems. Just a minute… Here’s a weird problem: After about a minute of inactivity, a computer would jump out of Windows 7 and back to the logon screen. And by inactivity I mean the customer could be sitting there watching a...

Reader feedback

Aug 11, 2014 / 5:00 am

Thank you to everyone who writes with things to ask or tell. Here is a sampling of recent reader feedback. Please keep it coming! iTunes scam feedback Last week’s column about the current iTunes scam ( generated plenty of comments. Many of you...

Go phish

Aug 4, 2014 / 5:00 am

Tricksters are getting trickier. Here’s how to stay safe. The latest iTunes phishing scam is convincing This one nearly got me. An email arrived “confirming” my latest iTunes purchase and providing a link for me to click on if there were any problems. Well heck...

Up or down?

Jul 28, 2014 / 5:00 am

Have you ever wondered if a website is available for everyone except you? I’ll show you how to find out. And if you’ve ever encountered the weird “Your PC is offline” error in Windows 8, you’ll want to see how to get past that. Read on. “Is Facebook down,...

Beat the heat

Jul 21, 2014 / 5:00 am

People who know me well suspect that I am at least one third lizard --- I love the heat. But hot weather does have its downside, and that’s why you need to protect your computer and other electronics from power surges and spikes. Bonus: If you’re so hot you need to think about something...

CAPTCHAs and new tabs

Jul 14, 2014 / 5:00 am

Do you hate guessing what those weird-looking letters say when you fill out a form online? I’ll tell you how to make it (a little) less painful. Also, what’s up with the Firefox New Tab Page? Completely Automated Public Turing Test To Tell Computers and Humans Apart When you...

About the author...

Cate Eales has been helping people make online computing safe, accessible and fun for over 20 years. She lives in Kelowna with her husband, Eric, and her dog, Sandy. Cate is a partner in Computer Care Kelowna, helping individuals and small businesses with virus, spyware and malware eradication; personal computer training and management; digital image management; music transfer; and website design, hosting and management.

E-mail Cate at [email protected] with your comments, suggestions, or questions. To browse the column archives, visit the Real Life Internet Solutions website at


The views expressed are strictly those of the author and not necessarily those of Castanet. Castanet presents its columns "as is" and does not warrant the contents.

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