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Getting Along With Your Computer

Easy when you know how

Aug 3, 2015 / 5:00 am

Every problem is easy to fix when you know how. In the last couple of weeks I learned how to fix a weird keyboard problem, and how to transfer iTunes playlists to a new computer. Keyboard unresponsive A long-time customer reached out to me because suddenly the keyboard on his laptop was...

Windows 10 rolls out

Jul 27, 2015 / 5:00 am

Windows 10 upgrades begin rolling out July 29. Notice I said “upgrades” not “updates” and I said “begins” not “you’ll get it” July 29. Our story so far Microsoft introduced the Start Menu in Windows 95. People got used to it. Some...

Firefox vs. FlashPlayer

Jul 20, 2015 / 5:00 am

I heard from lots of you last week, and many of you had the same question. Politely stated, “What in the name of Oprah is going on with Firefox?!?” Firefox blocks Adobe FlashPlayer --- big time On July 13, Firefox users were presented with messages stating that the Adobe...

Keep your laptop cool

Jul 13, 2015 / 5:00 am

It’s not just you. Your laptop is hot, too. And yes, you can bypass the password in Windows 8.1 but I don’t recommend it especially on a laptop. Laptops need airflow! It’s that time of year again where I remind everyone that laptops need air flow. Using a laptop flat on...

Sign your PDF documents

Jun 29, 2015 / 5:00 am

Yes. You can place an electronic signature into your PDF documents right on your computer without going through the print-sign-scan-fax/email cycle. And it’s easy. Also, now you can “unsend” that incendiary Gmail if you act quickly. How do I add a signature to a...

News and notes

Jun 22, 2015 / 5:00 am

This week: An update on a scam you really don’t want to fall for; LastPass had a problem, but you should be OK; the overhauled Google Photos shows promise. “Your Computer Might Be Infected” There’s a new-ish twist on the scam where a supposed Microsoft technician...

Icons just won't leave

Jun 15, 2015 / 5:00 am

Microsoft notifications are not, unfortunately, fish. With fish it’s three days and they’re off. The “Get Windows 10” icon won’t take the hint, but the phantom HomeGroup icon can be coaxed out the door. How do I get rid of that “get Windows 10”...


Windows 10 is almost here

Jun 8, 2015 / 5:00 am

Have you gotten the little popup notification yet? Qualified machines can get a free upgrade from Windows 7 or Windows 8.1 to Windows 10 when it becomes available. But…should you upgrade even if it’s free? Read on. What the heck? Is this a scam? No. Microsoft is highly...

Delete Windows updates?

Jun 1, 2015 / 5:00 am

People frequently ask if they can just delete old Windows Updates. No! The short answer is No! But there’s an easy way to clean them up. There’s an easy way to figure out what programs to uninstall, too. There’s an easy way to do everything except possibly ride 40K on a bike. ...

Uh oh

May 25, 2015 / 5:00 am

I think it’s happened to everyone. You’re cleaning up your stuff and you decide to move a bunch of files and folders from one place to another. Windows asks if you’re sure. You’re really sure! But … it turns out you were really wrong and now your stuff is gone. The...

Help! Internet is broken!

May 18, 2015 / 5:00 am

Are you having trouble connecting? "The Internet is down!" will get my attention, there's no doubt about it. But, "When I try to go to my banking site I get a message that says..." is far more helpful. I can work with you either way, but if you can provide a good description...

Malwarebytes is free

May 11, 2015 / 5:00 am

If you accidentally installed the Trial version of Malwarebytes instead of the free one, it’s easy to go back to the free one. Malwarebytes is still free Malwarebytes is an excellent program that scans your computer for malicious software and removes much of it. The paid version of...

Don't fall for it

May 4, 2015 / 4:00 am

Some really bad people are out to exploit the Nepal earthquake. Beware of Charity Scams Sadly, the recent earthquake in Nepal has brought out a truckload of crooks purporting to be charities helping people in need. In fact, these jerks are helping themselves to your money. Seeing...

Quick fixes

Apr 27, 2015 / 5:00 am

I love it when confronted with a new problem. But in the meantime, I still get many of the same questions again and again --- just with new people. Here are the answers to three of the most often asked. How the heck do I print in Windows 8.1? Windows 8 apps fill the entire screen....

Help!

Apr 20, 2015 / 5:00 am

The last few weeks have been pretty interesting. Here are three problems and solutions that might help you! Put icons on the Desktop task bar and tiles on the Start Screen in Windows 8.1. Share videos and other large files. (No, you can’t email videos no matter how much you want to.) Get...

How to...

Apr 13, 2015 / 5:00 am

Three simple solutions to common annoyances: Disable that new autoplay annoyance on YouTube, find the menu bar in Internet Explorer or Firefox, and manage those irritating CAPTCHAs. How to disable the new autoplay feature on YouTube Here I was, just researching something for this column,...

Fake tech support scams

Apr 6, 2015 / 5:00 am

Six years after the start of this thing, it’s not only still here, it’s much more insidious. Protect yourself. Fake Microsoft Technician scam is still alive and well I’ve written before (http://rlis.com/columns/column467.htm) about the Fake Microsoft Technician...

Goodbye and hello

Mar 30, 2015 / 5:00 am

Browser wars and search engine skirmishes. It’s nice to have choices! Good bye, Internet Explorer Don’t let the door hit you on the way out. Yes, it’s true. Microsoft will introduce a new, yet to be named browser with the release of Windows 10 later this year....

Microsoft accounts

Mar 23, 2015 / 5:00 am

Windows 8, Windows 8.1 and the soon-to-be-released Windows 10 require Microsoft Accounts to be fully functional. There’s nothing to be gained by complaining. Still, I can make it so you complain less! What is a Microsoft Account and why should I care? A Microsoft Account is an...

What was that thing again?

Mar 16, 2015 / 5:00 am

For the last couple of weeks I’ve heard from people who kind of remember something that I mentioned that sort of sounded interesting but now can’t find it again. I’m going to recap the most frequent requests here. Also, when I get a new website going it’s going to be...
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About the author...

Cate Eales has been helping people make online computing safe, accessible and fun for over 20 years. She lives in Kelowna with her husband, Eric, and her dog, Sandy. Cate is a partner in Computer Care Kelowna, helping individuals and small businesses with virus, spyware and malware eradication; personal computer training and management; digital image management; music transfer; and website design, hosting and management.

E-mail Cate at [email protected] with your comments, suggestions, or questions. To browse the column archives, visit the Real Life Internet Solutions website at www.rlis.com.







The views expressed are strictly those of the author and not necessarily those of Castanet. Castanet presents its columns "as is" and does not warrant the contents.




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