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Getting Along With Your Computer

Help! Internet is broken!

May 18, 2015 / 5:00 am

Are you having trouble connecting? "The Internet is down!" will get my attention, there's no doubt about it. But, "When I try to go to my banking site I get a message that says..." is far more helpful. I can work with you either way, but if you can provide a good description...

Malwarebytes is free

May 11, 2015 / 5:00 am

If you accidentally installed the Trial version of Malwarebytes instead of the free one, it’s easy to go back to the free one. Malwarebytes is still free Malwarebytes is an excellent program that scans your computer for malicious software and removes much of it. The paid version of...

Don't fall for it

May 4, 2015 / 4:00 am

Some really bad people are out to exploit the Nepal earthquake. Beware of Charity Scams Sadly, the recent earthquake in Nepal has brought out a truckload of crooks purporting to be charities helping people in need. In fact, these jerks are helping themselves to your money. Seeing...

Quick fixes

Apr 27, 2015 / 5:00 am

I love it when confronted with a new problem. But in the meantime, I still get many of the same questions again and again --- just with new people. Here are the answers to three of the most often asked. How the heck do I print in Windows 8.1? Windows 8 apps fill the entire screen....


Apr 20, 2015 / 5:00 am

The last few weeks have been pretty interesting. Here are three problems and solutions that might help you! Put icons on the Desktop task bar and tiles on the Start Screen in Windows 8.1. Share videos and other large files. (No, you can’t email videos no matter how much you want to.) Get...

How to...

Apr 13, 2015 / 5:00 am

Three simple solutions to common annoyances: Disable that new autoplay annoyance on YouTube, find the menu bar in Internet Explorer or Firefox, and manage those irritating CAPTCHAs. How to disable the new autoplay feature on YouTube Here I was, just researching something for this column,...

Fake tech support scams

Apr 6, 2015 / 5:00 am

Six years after the start of this thing, it’s not only still here, it’s much more insidious. Protect yourself. Fake Microsoft Technician scam is still alive and well I’ve written before ( about the Fake Microsoft Technician...

Goodbye and hello

Mar 30, 2015 / 5:00 am

Browser wars and search engine skirmishes. It’s nice to have choices! Good bye, Internet Explorer Don’t let the door hit you on the way out. Yes, it’s true. Microsoft will introduce a new, yet to be named browser with the release of Windows 10 later this year....

Microsoft accounts

Mar 23, 2015 / 5:00 am

Windows 8, Windows 8.1 and the soon-to-be-released Windows 10 require Microsoft Accounts to be fully functional. There’s nothing to be gained by complaining. Still, I can make it so you complain less! What is a Microsoft Account and why should I care? A Microsoft Account is an...

What was that thing again?

Mar 16, 2015 / 5:00 am

For the last couple of weeks I’ve heard from people who kind of remember something that I mentioned that sort of sounded interesting but now can’t find it again. I’m going to recap the most frequent requests here. Also, when I get a new website going it’s going to be...

'The Cloud' explained

Mar 9, 2015 / 7:00 am

Everyone seems to be talking about “The Cloud” but … what is it? What is this “Cloud” thing everyone is always talking about? Readers and customers often ask me to explain “The Cloud.” Judging from Google search results, more people want someone...

Problem solved

Mar 2, 2015 / 5:00 am

I keep hearing from people who threaten to drop their computers from a great height. Read on before you do that. There might be a quick and easy way to make that machine stop annoying you. Laptop touchpad issues solved Last week I was working with a customer who has a beautiful, fast...

The easy way

Feb 23, 2015 / 5:00 am

I confess it drives me a little crazy to watch someone scroll up and down through a zillion photos or files or programs looking for something. There are more efficient ways to find what you’re looking for. Here are two examples. Sorting makes uninstalling programs easier When I...

Two good things

Feb 16, 2015 / 5:00 am

People often ask me about good ways to create and share a slideshow. Here’s my recommendation for that, and a pointer to a useful Windows 8 app that aggregates your online calendars. Create a slideshow without using PowerPoint PowerPoint is the component of Microsoft Office...

Safe and secure

Feb 9, 2015 / 5:00 am

Hide your Facebook Friends list. Really. It’s a good idea. Also, don’t get sucked into the fake iTunes purchase scams. Stay safe and secure with these two simple tips. How to hide your Facebook friends list It’s easy to change your settings to hide your Facebook friends...

Fun and games

Feb 2, 2015 / 5:00 am

This week’s column is free from dire warnings and loaded with fun things. Relax and enjoy. Grab YouTube videos and convert to mp3’s Have you ever wanted to download a YouTube video? Have you ever wanted just the audio part of a YouTube video? Many websites and browser add-ons...

Holy smokes, that's annoying!

Jan 26, 2015 / 5:00 am

What the folks at Microsoft think of as “features” many other people regard as “annoyances.” Here’s how to fix a few. Disable the new start screen in Office 2013 There’s a lot to like about Office 2013, but the new start screen can be annoying. When I...

Wireless untangled

Jan 19, 2015 / 5:00 am

Wireless Networks are everywhere. But … what IS WiFi, anyway? And what is Bluetooth? And why does your Bluetooth speaker work fine with your iPod but your computer won’t see it? This week I’ll try to untangle wireless technology for you. What is WiFi and why should I...


Jan 12, 2015 / 5:00 am

Firefox Hello is a great way to chat with another person. It’s free, and it’s easy and you don’t need to create accounts or sign in. Speaking of free, you can get more than one year of free coverage from you Avast! antivirus. Hello, Firefox Hello! Would you like a...

I like these things

Jan 5, 2015 / 5:00 am

Readers and customers often ask me what program or system I use to solve a problem or accomplish some task. Here’s a short list of the things I like. I hope you find something here you like too! Evernote Evernote is a secure place to store bits of information in a way that...

About the author...

Cate Eales has been helping people make online computing safe, accessible and fun for over 20 years. She lives in Kelowna with her husband, Eric, and her dog, Sandy. Cate is a partner in Computer Care Kelowna, helping individuals and small businesses with virus, spyware and malware eradication; personal computer training and management; digital image management; music transfer; and website design, hosting and management.

E-mail Cate at [email protected] with your comments, suggestions, or questions. To browse the column archives, visit the Real Life Internet Solutions website at


The views expressed are strictly those of the author and not necessarily those of Castanet. Castanet presents its columns "as is" and does not warrant the contents.

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