Public fed up with cell phone contracts

Photo: CTV

The Rogers Communications sign is pictured at the company's headquarters in Toronto. (The Canadian Press/Aaron Vincent Elkaim)

Three-year contracts from cellphone companies should be banned, Canada's telecom regulator has been told in submissions to an online consultation.

Hundreds of people submitted their opinions to the Canadian Radio-television and Telecommunications Commission about a proposed code of conduct for the country's wireless industry.

The overwhelming majority who wrote to the CRTC over the two-week online consultation period passionately voiced concerns about being "held hostage" by 36-month contracts.

"Get rid of the 36 months contract!!!," said one person on the CRTC's online forum. "It first started with 12 months, then 24 months, now the standard is 36 months, which is ridiculous!"

Another person wrote: "CRTC, please get rid of the 3 year contract. Canada will love you for this."

Those submitting opinions and suggestions to the forum were not required to post their names.

The first round of consultations, which closed this week, also heard several complaints about a lack of competition in the industry.

The regulator launched the online discussion to get the views of Canadians on what should be in a new code for wireless services, including cellphones and other personal mobile devices.

The CRTC said in October it would develop a national code so Canadians could have a better understanding of their rights as consumers, and so wireless companies would clearly know their responsibilities.

The commission is expected to issue a draft code by the end of next month, after which a second round of online consultations will be launched. Public hearings are also set to begin in February.

More than 500 people made submissions to the online forum, a small fraction of the 27.4 million wireless subscribers in Canada, which account for 78.2 per cent of households -- an increase of six per cent from 2011.

The vast majority of wireless users have contracts with the big three carriers -- Bell (TSX:BCE), Rogers (TSX:RCI.B) and Telus (TSX:T). Those three were at the centre of the most submissions about a lack of competition in Canada's wireless industry.