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Canada  

Value Village takes heat

UPDATE

Value Village has since reached out to Castanet to clarify their business model.

While the original story stated a portion of Value Village's sales are donated to charity, in fact, money is donated to charities based on the amount of goods that are donated, whether they are sold or not. 

"Our stores do not and have never received goods 'for free,'" said Sara Gaugl, director of communications with Value Village. 


Halloween season is a hectic time for thrift stores, and Value Village is no exception. But this year, Value Village is getting heat online for what some are calling their exorbitant pricing.

Value Village’s Facebook page has been inundated with complaints from customers, who say the chain's pricing has increased in recent years.

“Your pricing is outrageous for old, used, donated items,” wrote Paul Murray on the Value Village Facebook page. “Smarten up Value Village!!”

The social media backlash appears to have stemmed from a Facebook post by David Pelletier of a $199.99 priced jacket.

“Hey Value Village, how do you justify prices like this? I thought you were supposed to be there for people on a limited budget yet you try charging 200 dollars for a jacket you got for free,” Pelletier wrote. “In my books that makes you guys lowlife crooks.”

The post has been shared over 63,800 times.

In response, Value Village said the jacket was incorrectly priced.

Despite this, many people have since shared other Value Village price tags they feel are overpriced. Some show items that still have the original store price tag left on, and the Value Village tag is more expensive.

A lot of the anger stems from the fact that the merchandise is all donated.

“I used to shop at Value Village all the time but prices are getting ridiculous,” wrote Amanda Klitsgaard on Facebook. “This stuff is donated for free for your company to sell for jacked up prices?”

Value Village says a portion of sales from their stores are donated to local charities.

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