Air Canada has suspended two employees after a video was posted showing a baggage handler dropping luggage from a stairway into a bin several metres below, CTV News has confirmed.
Company spokesperson Angela Mah said in an email to CTVNews.ca that two employees have been suspended in the wake of the now-viral video.
Over the weekend, Air Canada said the two employees are facing dismissal pending the outcome of a company investigation into the incident.
A video of a baggage-handler dropping luggage from a stairway into a bin below was posted to YouTube last Thursday. By Monday morning, it had been viewed more than 1 million times.
The man who shot the video, Dwayne Stewart, said he saw about a dozen bags being dropped from the stairway. Stewart was a passenger on flight AC137 from Toronto to Vancouver, and filmed the video from inside the plane.
The bags in the video were carry-on pieces that couldn't fit into the plane's overhead compartments, so passengers were told their bags would need to be stored with the rest of the checked luggage.
In a statement issued over the weekend, Air Canada apologized for the incident, calling the employees' actions "unacceptable."
“The employees involved have been advised that their employment will be terminated pending the outcome of our investigation,” the statement said.
"We take matters involving the protection of our customers' personal possessions very seriously. The actions of these individuals are not representative of the vast majority of our employees who work hard every day to take care of our customers.”