Tuesday, October 6th6.3°C

BlackBerry fixes outage that affected some Canadians and users in Asia-Pacific

WATERLOO, Ont. - BlackBerry (TSX:BB) says a service outage that affected some of its users in Canada and the Asia-Pacific region has been fixed.

However, smartphone maker wouldn't say how many customers were affected overall.

Nor did the Waterloo, Ont.,-based concern say how long the outage lasted or what caused it.

Website Canadianoutages.com, which keeps track of consumer complaints about companies that provide Internet and wireless services, showed that complaints about BlackBerry's instant messaging and email services started in the morning.

The complaints lasted until late afternoon.

BlackBerry has suffered from several outages in recent years, including a short one last May and an outage that lasted for four days in October 2011.

"BlackBerry can confirm that all service issues impacting some users in Canada and the Asia Pacific region have been resolved. Thank you for your patience," spokeswoman Kiyomi Rutledge said in an email response to queries about the problem.

The outage comes at a time when the company is trying to turn around its fortunes after laying off thousands of employees amid stiff competition in the smartphone market from Apple and makers of devices using the Android operating system.

It has been trying to focus on its core market of business and governments, which value BlackBerry's secure email.

The company also recently unveiled a number of new products and services, including a low-cost smartphone that will be released in April and an update to its flagship server software for organizations.

New CEO John Chen as brought in late last year after talks to sell the company collapsed.

The Canadian Press

Read more Business News


Recent Trending

Today's Market
S&P TSX13552.20+212.46
S&P CDNX529.91+4.35
S&P 5001987.05+35.69
CDN Dollar0.7637-0.0007
Natural Gas2.467+0.017

Okanagan Companies
Pacific Safety0.215+0.000
QHR Technologies Inc1.22+0.03
Metalex Ventures0.06+0.00
Russel Metals22.51+1.03
Copper Mountain Mining0.50+0.08
Colorado Resources0.07-0.01
ReliaBrand Inc0.004-0.000
Sunrise Resources Ltd0.02+0.00
Mission Ready Services0.095+0.005
Decisive Dividend Corp3.49+0.00
Diamcor Mining0.90+0.02



2368846#338-654 Cook Road
1 bedrooms 1 baths
more details
Click here to feature your property
Please wait... loading

Perfect (reno'd) home

Photo: Thinkstock.comHow many times have you found a home in the perfect location, but it needs too much work as per the home inspection? There is a great program available through most lenders that w...

Living beyond 100

Photo: ContributedThere was a time most careers involved an apprenticeship of one sort another. Some official, others involving years of servitude, and others time simply spent watching and emulating ...

5 Claim misconceptions

Photo: Thinkstock.comIf you have been hurt in an accident or as a result of medical negligence you will likely look to your friends and family for some advice on how to deal with the situation. These ...




Member of BC Press Council