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Teachers in School District 23 voiced their frustration this weekend after the system used to log report cards went down.
John Rever, director of instruction at SD23, said he received several messages from local principals on Saturday about the service provider for MyEducationBC not working.
“It was down Saturday from 8 a.m. to 11 a.m. and an error message came up on screen when teachers went to log in,” he explained.
While the problem was quickly rectified, the normal system maintenance that occurs early Sunday morning threw teachers in a tizzy once again.
“I don’t think they realized that the system maintenance is usually done every Sunday, and is usually back online by 6 a.m.,” explained Rever. “However, this Sunday I think it was 7 a.m. so teachers probably thought the system was down again.”
He says most schools will not hand out report cards for another week or so and there is still plenty of time for teachers to finish their grading online through MyEducationBC.
“I am sure this was an irritant for teachers because it is a busy cycle right now,” he said.
MyEducationBC is hosted by a service provider, but overseen by the Ministry of Education, according to Rever.
“There is criteria in place to make sure issues like this are resolved quickly otherwise the service provider could face financial penalties, or something similar,” Rever explained.
He notes that teachers are sensitive to outages with the online grading system after the Ministry switched from an old program to MyEducationBC last fall.
“We switched systems in September and there were some issues with data at the beginning and we have had some outages and difficulties over the year with the new system,” said Rever. “There has been a build up of frustration on the teachers' part, but there is still lots of time to finish the report cards for this year.”
Several teachers contacted Castanet on the weekend to explain their annoyance with not being about to update report cards during the busy end of school year.
