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Classifieds Policies
The do's and don'ts

Who can place an Ad

Our classifieds service is designed for local, private advertisers only. All ads must be placed from a valid local email address that resolves to a local IP address. We do not accept retailers, merchandisers, dealers, agents, collectors or brokers in our regular Classifieds.


Classified Stores

For retailers, merchandisers, dealers, agents, brokers or collectors we offer a unique 'Store' option in our main Classifieds categories. There is a modest monthly fee associated with this service. If you are interested in such an option, please contact [email protected] for more more information and pricing.


Auto Dealers

For licensed Kelowna auto dealers we offer our Castanet Automall. Contact [email protected] for more more information and pricing.


Rentals

IMPORTANT NOTE FOR LANDLORDS:

All rental ads MUST comply with the Human Rights Code of BC and the requirements of the Rental Tenancy Act.

Links are provided below for your reference:

Castanet will remove without notice, any Rental ad that is not in compliance with the BC Rental Laws. Any fees paid will NOT be reimbursed.

Ad Screening and Approval Process

It may take up to 24 hours for ads to appear on site as new and modified ads are screened by a Classifieds Moderator before being posted on the site. We review ads 365 days a year including weekends and holidays.

Ads identified as unacceptable or in the wrong category will be deleted before appearing on site and a notice may be emailed to you. If you see an ad that violates our policies, please assist us by clicking the REPORT AD button associated with the ad.

Castanet reserves the right to refuse any item without cause or notice and to terminate your account.



Classifieds Support

All email sent to [email protected] will be responded to by one of our Classifieds Moderators within 24 hours. We respond to classifieds email 365 days a year including weekends and holidays.



  Prohibited Items & Services

You, as poster of an ad, take sole responsibility for ensuring that your item can be legally sold. Castanet explicitly prohibits the sale of the following items:

  • Alcohol, tobacco, e-cigarettes, vaping devices and Cannabis related products.
  • Counterfeit (knock-off) merchandise: (https://cacn.ca/report-a-fake/).
  • Drugs: illegal, prescription and non-prescription drugs, drug paraphernalia and services.
  • Explosives and fireworks.
  • Government issued gear (including body armour, military, police, postal etc.)
  • Hazardous Materials (including chemicals, explosives, fireworks, pesticides etc.)
  • Health and weight loss products that are unauthorized as determined by Health Canada. (Unauthorized health products list)
  • Medical/health devices requiring a prescription.
  • Illegal items and stolen property.
  • Monetary and Financial Exchange Dealing: Ads include monetary requests; conducting transactions where one type of money or currency is exchanged for another.
  • Multi-level marketing or pyramid schemes, job postings relating to on-line surveys or ads that send traffic to another website.
  • Offensive, obscene, pornographic material, escort agencies and/or services.
  • Pet ads not accepted: (un-altered rabbits, illegal exotic pets, wolf-hybrid dogs, ads for stud or breeding services).
  • Recalled items (Government of Canada site)
  • Referral or affiliate marketing ads
  • Ski Passes & Lessons: regardless of type or location
  • Taxidermy items, traps or animal abatement services.
  • Vehicles sold by "curbers" (unlicensed commercial auto dealers).
  • Weapons and related items (including firearms, firearm parts & accessories, ammunition, BB, airsoft & pellet guns, knives, hunting bows etc.)

Castanet will also not approve:
  • Ads that are not clear on the material being sold or service being offered.
  • Duplicate or similar ads in one category.

Castanet reserves the right to refuse any item without cause or notice and to terminate your account.