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What the Shell is going on at the pump

People are complaining about getting hosed at the pumps and this time it's for real.

If you've recently gassed up at a Shell station you might want to check your debit receipts. Shell admits they have had a problem with their pumps in about 30 per cent of their stations across Canada.

If people set a certain amount at the pump, with their debit card, and they do not use the whole amount in requested fuel they have sometimes been charged for their originally set limit.

Shell Statement: 

“Shell experienced an issue with the pre-pay point of sale (POS) card transaction system last week at a number of our retail stations. On November 29 and 30 certain transactions were debited the full pre-paid amount rather than the actual amount for litres of fuel purchased. Shell was notified of the issue on November 30 and took immediate steps to prevent further errors and investigate the problem. Since then, we’ve worked directly with Moneris, the payment processor, to correct the issue by ensuring that all debit transaction discrepancies during the stated period are rectified. Moneris has already started moving money back into customers’ accounts and expects all of these transactions to be completed by the end of the week.

We apologize for this technical error and want to assure our customers that these types of incidents are taken very seriously.”

When contacted Shell said they issued a statement via social media on Saturday. There is still no mention of it on the Shell website.

If you notice a problem with your bill, Shell asks you to contact them directly.

By phone: 1-800-661-1600
Monday to Friday 6:00 a.m. - 6:00 p.m. MST

By e-mail: [email protected]


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