Friday, February 27th1.1°C
25329

Here's a 'tip' on givers and receivers

Everybody's got their two cents' worth on tipping.

Whether tapped out on tipping or generous with gratuities for food and drink, patrons and servers don't always see eye-to-eye on tips, say experts.

"A tip is our way of saying thank you for doing a great job," says etiquette expert Margaret Page.

As soon as it becomes expected, then it's part of a person's wage or salary and it's not optional, says Page of Etiquette Page Enterprises in Vancouver.

"And that's not the intention of the tip," she adds.

Page said a 15 per cent tip is the standard for a good meal and 20 per cent for a really good meal with "exceptional" service. She said the tip is added before the tax, which of course goes to the government.

Tipping has been making headlines recently after those on the receiving end, who got nothing for their efforts, acted on their discontent.

A woman who left no tip gained Internet notoriety after spending almost $140 at a restaurant and writing: "Single mom, sorry" in the space reserved for the tip. A photo of the bill was posted on social news website Reddit by her server.

The photo of the woman's bill has gone viral and been viewed more than 600,000 times, sparking much online commentary about her behaviour.

She did write on her credit card bill, however, "Thank you, it was great."

"Oh, that's just wrong," said Giuseppe, a waiter at an upscale Montreal restaurant known for its service.

He acknowledges that the tip is always at the customer's discretion, but he does expect between 15 and 25 per cent for the service that he gives.

"Service is about trust," said Giuseppe, who didn't want his last name used or his establishment identified.

"We are building a relationship."

Tipping was also in the news when a Pizza Hut employee in Des Moines, Iowa, became so upset after a woman didn't give him a tip that he allegedly pulled down his pants and urinated on her front door, a local TV station reported.

The woman apparently said she didn't have the money for a tip. It was reported the delivery man was fired after his manager viewed the incident on security camera footage.

Website tipthepizzaguy.com says drivers should be tipped because they bring dinner to your door.

"Your tips are greatly appreciated. It's what keeps drivers moving," the website says, adding drivers should get a gratuity even when there is a delivery fee, because that fee goes to the business.

Associate prof. Bruce McAdams estimates that tips from full-service restaurants bring in $6 billion a year to the Canadian economy, based on a 15 per cent tip rate. But he noted it has to be questioned how much is being declared and how it is distributed among staff.

In Canada, there's an expectation that restaurant tips be between 15 per cent and 20 per cent, he said.

Tipping, however, is a "social norm," said McAdams, who teaches at the School of Hospitality and Tourism Management at the University of Guelph.

"We tip because we don't want to look like a cheapskate or it's expected," he said from Guelph, Ont.

What about those tip bowls at coffee shops and fast food restaurants?

Page said it's not necessary, but it's always nice if customers want to drop some spare change in the bowl.

On wireless payment terminals used for credit cards, the tip has been automatically set by some restaurants at 20 per cent and consumers haven't readily accepted it, Page said.

"I can tell you almost immediately in Vancouver that those restaurants reset their terminals."

For those unsatisfied with their restaurant experience, Page said refusing to tip doesn't send a clear message because some customers just don't tip and not all cultures have the practice of tipping.

"If you're really unhappy, you need to let the management know or let the waiter or waitress know why you're unhappy."

Please be civil, she advises.

The Canadian Press
How does this story make you feel? (180 total votes)
Castanet MoodMeter
Angry
63.9%
Shocked
1.7%
Indifferent
20.6%
Amused
5.0%
Happy
2.2%
Skeptical
6.7%


Read more Business News

24497


Recent Trending




Today's Market
S&P TSX15315.95+74.79
S&P CDNX703.48+2.55
DJIA18194.81-19.61
Nasdaq4982.518-5.372
S&P 5002111.49+0.75
CDN Dollar0.7997+0.0006
Gold1203.00+6.10
Oil51.56+1.17
Lumber295.50+0.50
Natural Gas2.895-0.007

 
Okanagan Companies
Pacific Safety0.12+0.005
Knighthawk0.010.00
QHR Technologies Inc1.55-0.03
Cantex0.035-0.005
Anavex Life Sciences0.19+0.001
Metalex Ventures0.035-0.005
Russel Metals25.70+0.40
Copper Mountain Mining1.29+0.03
Colorado Resources0.15+0.015
ReliaBrand Inc0.0087+0.0017
Sunrise Resources Ltd0.05+0.015
Mission Ready Services0.215+0.005

 



23015

FEATURED Property
22055051333 Cedar street
2 bedrooms 1 baths
$225,000
more details
image2image2image2
Click here to feature your property
Please wait... loading


Creating your retirement vision

A vision means different things to different people. To the head of a large corporation, it’s the ability to chart a course that will deliver success (think Steve Jobs and Apple), to a shaman, i...


It's OK to say 'I'm sorry'

Photo: ContributedStand-up comedians and sitcoms have been making fun of Canadians for being polite as long as I can remember. Being known for our niceness is certainly not a bad thing and I wish more...


Are you asking the right questions?

Have you ever had this happen to you? You are in the middle of your second or third good discussion with a prospect and everything seems to be going great. The prospect seems engaged and happy to work...

_








Member of BC Press Council


24850