Sep 10, 2012 / 5:00 pm
The City of Penticton is trying to find out if its citizens are satisfied.
The city has launched its Citizen Survey to gauge the satisfaction level of residents as part of what city officials say is their commitment to improving customer service."
We want to provide excellent customer service to the citizens of Penticton. In order to make improvements, we must first understand where we stand," says Mayor Dan Ashton.
"The Citizen Survey will develop a benchmark on how satisfied our residents are with city services, and what areas we should focus on."
A phone survey will be conducted over the course of the next two weeks to randomly poll a sample of City of Penticton residents.
The survey categories cover areas such as citizens’ perceptions on quality of life, satisfaction with various city services, preferred communications channels and what they would advise the city do when facing budget demands.
Residents who are not contacted by phone can still take part in the process by completing the online version of the survey.
The on-line portion of the survey will be conducted until September 28.
Once the results are tabulated and analyzed the Citizen Survey findings will be presented to Council this fall.
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