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Shaw email goes down

If you're having trouble accessing your Shaw email, you're not alone.

A message on the Shaw support page says customers may be experiencing challenges accessing email via Webmail.

"We are working to resolve this as soon as possible and apologize for any inconvenience this may have caused," says the message.

One Shaw customer tells Castanet News the email service went down for some customers Friday night and wasn't restored until Sunday morning.

It apparently went down again about 11 p.m. Sunday evening.

The Shaw site offers this timeline of the outage. All updates were recorded Monday.

  • 4:09 PM PST: We continue working towards a resolution for this issue. 
  • 2:45 PM PST: We are aware of the issue that is causing the email interruption. We will be providing prompt updates when made available to us. We thank you for your patience.
  • 1:30 PM PST: Vendors continue to work with our network engineers on email restoration. We appreciate your patience during this time
  • 11:30 AM PST: Our network engineers continue to work with our vendors towards a resolution. 
  • 9:30 AM PST: Network Engineers are currently working with our vendors to identify cause of email interruptions this morning. 

 



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