Horrible service

My husband and I bought a mobile home in the Peace Valley Mobile Home Park on Senger Road in South East Kelowna. We took possession November 24h and moved in right away. 

I had arranged TV and Internet services with Telus for Internet on the 8th of December and the TV on the 15th. Come the 8th they "claimed" that the installer came here, yet my dog did not bark and nobody heard anyone knock or ring the bell. So after much deliberation, Telus said that they both would be installed on the 15th of December. 

We actually received confirmation of this the day before. The day of, we received a text that they could not make it. We then got sent to the back of the queue. 

We are now scheduled for the 30th of December. 

We have been back and forth about the installation date with Telus almost daily. They insist they cannot make it any earlier. 

Then to today my husband got a call from Telus confirming they could not get an earlier date. Later on I got a call on my cell phone from a lady in Lillooet, BC with the same last name as ours and she was angry because Telus sent her confirmation that they would be installing our services to her home. She had all our information...phone numbers, address, information on the services..and I'm not even sure what else...probably our personal information as well. Telus had admitted fault trying to ply us with some sort of compensation. 

We are ready to sue this company for incompetence and release of personal information to the public. 

Sean and Shelly Clark